Support

Support email: support [at] elementalarts-studios.com
If you have any product- or support related enquiries, please use the address above.

When sending mail please replace "[at]" in the email addresses with the "@" -sign. Also do not use spaces around the "@".

For all support requests, we kindly ask you to provide us the following information:
- Registeration name (the name to whom the product bought was registered to):
- Registeration E-mail address (the E-mail address you used when you bought the license):
- Share-It! order number (found on top of order confirmation E-mails):
- Product name: (for example. Analog Universe -Memories)
- Platform and Operating system: (for example. PC, Windows 7 or Mac, OS-X)
- Description of the issue (in as much detail as possible):

We will do our best to help you as soon as possible. Please allow for 3 working days (monday-friday) before making a re-enquiry. Thank you!


Frequently Asked Questions - FAQ

You can find answers to commonly asked questions on our FAQ here. We update our FAQ document continously with answers to new common questions that arise.

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